I strive to ensure your satisfaction with my artwork. However, due to the limited edition nature of many prints, I cannot accept all returns.
For damaged prints:
- If your artwork arrives damaged, please contact me within 5 days of receipt with photos of the damage sent to info@lydiashnitzer.com.
- I will refund return shipping costs for the damaged piece and promptly replace it with a newly produced replacement artwork.
- Damaged artwork will be securely disposed of or reclaimed for future use. Replacement artwork will have the same limited edition number.
For incorrectly shipped artwork:
- I strive for accuracy and take full responsibility for any instances where I accidentally send the wrong artwork.
- In such cases, I will happily cover all return shipping costs for the incorrect piece.
- To expedite the process, please place a new, separate order for the correct artwork. This ensures you receive the desired piece as quickly as possible.
- Upon receiving the returned artwork in its original condition, I will promptly issue a full refund for the original purchase price and shipping costs of the incorrect artwork.
For other returns:
- Unopened artwork in its original packaging can be returned within 14 days of receipt, with the buyer covering return shipping costs.
- Only undamaged returns can be refunded. To ensure the safe return of your artwork, I highly advise opting for insured shipping.
- After inspection of the returned artwork, and if found in its original packaging and unopened, a refund will be issued excluding the original shipping costs within 30 days.
Please note:
- This policy does not apply to custom prints, which are non-refundable due to their personalized nature.
- Return shipping costs for non-damaged prints are the responsibility of the customer.
Additional info:
- To initiate a return, please contact me at info@lydiashnitzer.com for instructions before sending anything back.
- Refunds exclude the original shipping cost even for returns within the “other returns” timeframe.
- I currently do not offer pre-paid return labels.
I have carefully crafted this policy to be fair and transparent. If you have any questions or concerns, please don’t hesitate to contact me.